FAQ
At Cyberfix Computing, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 706-226-0777 or use the feedback form on the Conact Us Page.
Question: If I bring my PC in to be repaired, how long will it take?
Answer: Most repairs can be made within a 24 hour time frame, making us one of the fastest repair shops in North Georgia. If your repair requires parts that we don’t have in stock, it may take a little longer. In most cases where parts are needed, we can still have the job finished in about 48 hours or less. Question: I have a problem with my PC, but I don’t know what it is. How much does it cost to diagnose my problem?Answer: Noting! Yes, that’s right... we are one of , if not the only computer repair shop that does not charge one red cent to assess your computer problems. If you bring it in for testing, and opt not to allow us to do the repair, you don’t owe us anything. (Note: you must bring the PC to the shop to receive a free diagnostic. This does not apply to service calls. Question: What if I get home and my PC is still doing the same thing it was doing before you worked on it? Answer: All labor carries a 30 day warranty. We guarantee our work, and if you are not satisfied for any reason, we will make every effort to complete your repairs to your satisfaction. Question: I have a website that I purchased from you. I am trying to set up my email through Microsoft Outlook. How do I go about that?Anwer: Please click here to take a look at our “Setting Up Email” page.
Question: Do you offer any kind of warranty on your parts?Answer: Yes, all of our used parts have a 30 day warranty, and our new parts have a 90 day in house warranty. Most of the new parts will have manufacturers warranties that exceed our in house warranty, however when the “In House” warranty expires Question: What is your return policy on items sold from the web site?Answer: Our return policy is simple... if you receive an item, and it does not work when you receive it, or it is not at all as described on the web site, simply contact us using the form on our ‘Contact US’ page, let us know briefly what the problem is, and we will issue you an RMA (Return Merchandise Authorization) number. We will not accept returns without this information. Returns are only for a replacement item (after the item is tested). Cash refunds wll not be issued. In the event of a discontinued item, we will generally allow you to choose another item of equal or lesser value.
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